Parts and support

In Malawi, our technical team is headed up by experienced national parts managers with a crew of 30 highly competent staff members, four fully equipped workshops and eight field service vehicles providing full access to skills, training, and support across the country.

Our technical team in Zambia has five service units, supported by 15 technicians across the country.

Parts

FES’ stock-holding value is in excess of US$ 1 million and covers the full range of equipment sold. We place consignment stocks with large fleet owners, allowing direct access to spare parts and eliminates the need for you, the customer, to hold stock. To ensure speedy delivery, parts are generally transported by airfreight. The technical team uses direct online computer links to facilitate international orders, which are processed almost instantaneously.

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Service

Our workshops in Malawi (Lilongwe and Blantyre) and Zambia (Lusaka, Mazabuka and Mkushi) are fully equipped and capable of tackling complete rehabilitation, fuel-injection equipment overhauling, engine and transmission rebuilds and spray-painting.

For isolated communities, we provide field service teams to service and repair equipment on-site. Our technicians receive continuous training and development in their fields from a variety of international experts and we extend this training to clients’ operators and mechanics. To ensure equipment is serviced and maintained to the manufacturer’s specification and that downtime is kept to a minimum, we offer fleet owners’ service contracts.

The machine and fabrication shops complement the workshops and are fitted with an array of lathes, jigs, milling, boring, welding, cutting, and grinding machines, ensuring our customers’ requirements are met.

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